Effective: 10/23/2025
Refunds
- Full refunds available if cancelled within 24 hours of booking and before service begins.
- Partial refunds for service errors or delays, subject to review.
- No refunds once a delivery is in transit unless we are at fault.
Cancellations
To cancel:
- Call (984) 985-3155 or email info@onyawaynow.com with your order details.
- Cancellations after pickup may incur costs.
Payment Disputes
Handled through your payment provider (e.g., Stripe). Please contact us first to resolve quickly.
5️⃣ DSAR — Data Subject Access Request Guide
This process allows customers or partners to request:
- A copy of their data
- Correction or deletion
- Restriction of processing
- Confirmation that their data is being handled securely
Step-by-Step:
- Email privacy@onyawaynow.com with subject: “Data Request.”
- Include identifying info (name, email, phone).
- We verify identity within 5 business days.
- You receive a full response within 30 days (45 if extended).
- Data is delivered securely via encrypted file or written confirmation.
All requests are logged for compliance documentation.